Term & Conditions
ONE TAO STYLE PTY LTD – TERMS & CONDITIONS
Welcome to onetaostyle.com. These Terms & Conditions govern your use of our website and the purchase of products through our online store. By accessing or using our website, you agree to be bound by the following terms.
1. OVERVIEW
ONE TAO STYLE Pty Ltd is an Australian fashion brand offering high-quality, limited-edition ready-to-wear garments. Our business model is built on pre-sales and seasonal product drops. Products are not bespoke or made-to-measure, and all purchases are subject to these terms.
2. PRODUCT INFORMATION
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Product Descriptions: We strive to ensure all product descriptions, images, and prices are accurate. However, minor variations in colour and detailing may occur due to lighting, screen settings, and production processes.
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Sizing: Sizing is based on standardised charts provided on each product page. Please review sizing information carefully before placing your order.
3. AVAILABILITY & PRE-SALES
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Pre-Sale Model: ONE TAO STYLE releases limited runs of products through a pre-sale model. These items are not immediately available for dispatch and are manufactured after the pre-sale campaign ends.
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Estimated Dispatch: Orders placed during a pre-sale are typically dispatched within 20 to 30 business days from the close of the pre-sale period. Estimated timelines may vary depending on production and shipping factors.
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Stock Items: Occasionally, we may offer in-stock items. These are dispatched within 3 to 5 business days unless otherwise advised at checkout.
4. ORDERING & PAYMENT
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Order Confirmation: Orders are only confirmed once full payment has been received and an order confirmation email has been issued.
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Accepted Payment Methods: We accept major credit cards, debit cards, PayPal, and other methods as offered at checkout.
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Currency: All pricing and transactions are processed in Australian Dollars (AUD), unless stated otherwise.
5. SHIPPING & DELIVERY
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Shipping Zones: We ship both Australia-wide and internationally. Shipping fees and estimated delivery timeframes are provided at checkout.
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Delivery Delays: Shipping timeframes are estimates only. ONE TAO STYLE is not responsible for delays caused by third-party couriers or other unforeseen circumstances.
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Tracking: You will receive a tracking number once your order has been dispatched.
6. RETURNS & EXCHANGES
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Return Eligibility: Returns are accepted for full-priced, unworn, and unwashed items within 14 days of delivery. Returned items must be in original condition with all labels and tags attached.
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Non-Returnable Items: Items purchased during a pre-sale or marked as sale items are not eligible for refund, but may be exchanged or returned for store credit at our discretion.
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Return Shipping: The customer is responsible for all return shipping costs unless the item is deemed faulty.