Return Policy

ONE TAO STYLE PTY LTD ABN: 47 690 446 498 – RETURNS POLICY
Effective Date: September  2025
Website: www.onetaostyle.com
Email: info@onetaostyle.com
OVERVIEW
ONE TAO STYLE is committed to delivering high-quality ready-to-wear garments. As part of our promise to deliver value and integrity in each product, we offer a transparent and fair returns policy, while also considering the nature of our pre-sale and limited edition business model.
RETURN ELIGIBILITY
We accept returns on the following basis:
  • The item is full-priced
  • The item is unworn, unused, unwashed, and in original condition with all tags and packaging intact
  • The item is returned within 14 days of delivery confirmation
If these conditions are met, customers may be eligible for:
  • An exchange, or
  • A store credit valid for 12 months
NON-RETURNABLE ITEMS
Please note the following items are not eligible for return, exchange or refund:
  • Items purchased on sale or discount
  • Items purchased during pre-sale events
  • Items returned outside the 14-day window
  • Garments that have been worn, washed, altered, or damaged after delivery
FAULTY OR INCORRECT ITEMS
We take quality control seriously. If you receive an item that is:
  • Faulty
  • Damaged in transit, or
  • Incorrectly fulfilled
Please email us within 5 business days of receiving your order at [Insert Contact Email] with:
  • Your order number
  • A description of the issue
  • Clear photos of the garment
We will offer:
  • A replacement (if stock is available)
  • A repair
  • Or a refund, in accordance with Australian Consumer Law
RETURN PROCESS
  1. Email our team at info@onetaostyle.com to request a return authorisation.
  2. Once approved, return the item to the address provided in your return instructions.
  3. You are responsible for all return shipping costs unless the return is due to a fault or fulfilment error on our end.
  4. We recommend using a trackable shipping method. ONE TAO STYLE is not responsible for lost or stolen parcels during return transit.
REFUNDS
ONE TAO STYLE does not generally offer refunds unless:
  • The item is deemed faulty
  • You are entitled to a refund under Australian Consumer Law
All other eligible returns will be offered as a store credit or exchange.
INTERNATIONAL RETURNS
International customers must ensure the parcel is clearly marked “RETURNED GOODS” to avoid customs charges. Any duties or fees incurred will be deducted from the return value.
QUESTIONS?
We’re here to help. For all return enquiries, please email:
info@onetaostyle.com
ONE TAO STYLE PTY LTD 
ABN: 47 690 446 498