Shipping Policy
ONE TAO STYLE PTY LTD ABN: 47 690 446 498 – SHIPPING POLICY
Effective Date: September 2025
Website: www.onetaostyle.com
Email: info@onetaostyle.com
OVERVIEW
At ONE TAO STYLE, we aim to deliver every order efficiently and securely. We offer both domestic (Australia-wide) and international shipping, depending on the item type and destination.
Our model includes pre-sale releases and limited stock drops, and therefore, dispatch timelines vary accordingly. Please read the details below carefully before placing your order.
ORDER TYPES
1. PRE-SALE ITEMS
These are garments sold before they are produced. Pre-sale helps reduce waste and ensure a more sustainable supply chain.
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Estimated Dispatch:
Orders placed during a pre-sale period are dispatched within 20–30 business days after the pre-sale ends.
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You will receive regular updates on production status via email.
2. IN-STOCK ITEMS
From time to time, limited ready-to-ship items are made available.
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Dispatch Time:
These items are shipped within 3–5 business days from the date of order confirmation.
SHIPPING LOCATIONS
Australia-Wide Shipping
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Carriers: Australia Post or other reputable couriers
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Delivery Time: 2–7 business days after dispatch, depending on location
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Tracking: Provided via email once shipped
International Shipping
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Carriers: DHL, FedEx, Australia Post International, or equivalent
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Delivery Time: 7–21 business days after dispatch, depending on destination and customs
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Tracking: Provided via email once shipped
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Customs & Duties:
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International customers are responsible for any applicable duties, taxes, and fees.
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Mark your parcel clearly as “RETURNED GOODS” if sending items back to avoid customs delays or charges.
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SHIPPING FEES
Shipping fees are calculated at checkout based on your location and order weight. From time to time, promotional free shipping offers may apply to eligible orders.
ORDER TRACKING
Once your order is dispatched, you will receive a tracking link via email. Please allow up to 48 hours for tracking information to update.
If you do not receive your tracking number within 5 business days of your dispatch notice, please contact us at [Insert Contact Email].
DELIVERY DELAYS
While we aim to meet estimated delivery times, delays may occur due to:
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Customs clearance
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Global shipping disruptions
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Public holidays
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Remote delivery locations
We are not liable for courier or customs-related delays beyond our control.
DELIVERY ADDRESS ACCURACY
Please ensure that your delivery information is accurate at the time of order. ONE TAO STYLE is not responsible for:
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Orders delivered to incorrect addresses
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Delays due to incomplete or incorrect delivery details
If you realise you’ve made an error, please contact us immediately at [Insert Contact Email].
UNDELIVERABLE ORDERS / RETURN TO SENDER
If an order is returned to us due to an incorrect address, non-collection, or failed delivery attempts:
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The customer will be responsible for the cost of re-shipping the parcel.
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Original shipping charges are non-refundable.